episode

07

Lavinia Steinfels (Glow25): From Amazon bestseller to pro-aging brand using earned media & community trust

narrative now by getpress

How do you turn an Amazon collagen bestseller into a pro-aging brand that journalists, your community, and customers truly trust—in a market where health claims are strictly regulated and skepticism runs high?

In this episode of narrative now, host Max talks to Lavinia Steinfels, Comms Lead at Berlin-based Glow25 and board member of the Glow Foundation. They discuss how Glow25 evolved from an Amazon top-seller into a pro-aging brand that is conquering not just online shops, but retail shelves, media outlets, and a growing community—with communication as a key growth driver.

Together, they explore how earned media, PR, and community trust bridge the credibility gap in the health and supplement market: from long-term relationships with journalists and data-driven storytelling to a pro-aging stance that avoids anti-aging promises. They also discuss the Glow Foundation’s work against old-age poverty and loneliness—a powerful signal that purpose here isn't just on a slide deck, but embedded in the brand's daily operations.

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In a nutshell

  • Earned media as a growth driver Glow25 shows how a D2C product in a highly regulated health market relies on PR, editorial presence, and recommendations instead of loud health claims—building both visibility and trust in the process.
  • From Amazon bestseller to pro-aging brand Starting with a collagen product that ranks at the top on Amazon, Glow25 is step-by-step developing a clear pro-aging position: moving away from quick-fix promises toward realistic, long-term routines and a positive attitude toward aging.
  • Community trust instead of just a conversion funnel A large, active community—including on Facebook—serves as a sounding board for questions, experiences, and feedback. Glow25 uses this proximity to its target audience to credibly test and refine its content, products, and messaging.
  • The Glow Foundation as a credibility booster Through the Glow Foundation, the team is committed to fighting old-age poverty and loneliness. Instead of generic purpose claims, Glow25 demonstrates what social commitment looks like in practice—and how it measurably strengthens brand trust.
  • The comms team as a strategic lever What started as a one-person job has evolved into a comms team that integrates PR, content, community, and brand messaging. Lavinia explains how they built the structures, responsibilities, and KPIs to ensure communication actively drives growth.
  • Brand building in the age of AI and search shifts As product recommendations increasingly shift toward platforms, communities, and LLMs, credibility is becoming the most valuable currency. That’s why Glow25 approaches SEO through stories, reputation, and community signals rather than just keywords.

this is for you

This episode is for CMOs, brand leads, e-commerce managers, and communications professionals who...

  1. want to scale a D2C, health, or consumer brand in the DACH region and are facing the challenge of building trust without resorting to increasingly aggressive product promises.
  2. no longer want to view communication as a support function, but as a genuine growth driver—from PR and community to brand messaging.
  3. are looking for inspiration on how earned media, press relations, and community formats can work together to establish their brand in the DACH market and beyond.
  4. wondering how purpose and social commitment can be credibly integrated into a brand, beyond one-off campaigns.
  5. want to better understand how to structure comms teams, roles, and KPIs so they are tightly aligned with growth and branding.
  6. want to know how pro-aging works as a mindset rather than just a claim, and what opportunities this holds for brands in the beauty and health sector.

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